Using Customer Credit

If you select Change, the system will allow you to make changes to the following fields:

• Terms - Change the default terms for the customer.
• Credit Hold – Place the customer on permanent credit hold. All orders entered for the customer will be placed on credit hold and must be released in Release Credit Holds, regardless of the credit checking setting in Receivables Options, credit hold, credit contact, phone, credit limit, and grace days fields.
• Credit Contact – Enter the name of the person responsible for making payments for the customer.
• Phone – Enter the phone number for the credit contact.
• Credit Limit – Enter the credit limit for the customer.

Note A credit limit of $0.00 means do not check credit. If a customer does not have a credit limit, it should be $1.00.

• Grace Days – Enter the number of days to extend the payment due date when using the credit check option in Sales Orders.
• Insurance Carrier – Enter the insurance carrier for the customer. This field will only appear if there are insurance carriers defined in the insurance carrier table.
• Coverage – The coverage limit given by the insurance carrier for this customer. This field will only appear if there are Insurance carriers defined in the insurance carrier table.
• Credit Note - A brief note about the customer that displays in the F6 customer information box in Sales Orders.

If you select Notes, the system will allow you to enter notes about this customer.

1. A Credit Memo window will appear; type in your notes about the customer and then press F10 to close the window.

2. Command options will appear. Select Update Memo to save the memo or select Delete Memo to delete the memo.

3. You will be given a choice to "Print Customer Memo Now? No/ Yes." If you select yes, the system will print the customer notes. If you select no, the system will save your customer notes without printing.

To make collections notes, see the Collections Activity option.

If you select Print, the system will allow you to print or choose from a set of other print options. You will be given to option to include the any notes/memos.

 

The following prints on the report:

 

• Customer - The customer ship-to ID, name, and address.
• Bill To - The customer bill-to ID, name, and address, if applicable.
• Added - The date the customer was added to the system.
• Terms - The customer’s terms.
• Credit Hold - Indicates whether the customer is placed on permanent credit hold (regardless of current credit balance status); Y= yes, N=no.
• Credit Contact - The customer’s primary credit contact.
• Phone - The customer’s primary credit contact phone number.
• Credit Limit - The customer’s credit limit.

• Grace days - The number of days used to extend the due date beyond the terms.
• High Credit - The system calculated highest credit amount extended to the customer and the date on which it occurred.
• Avg Days to Pay - The average number of days it takes for the customer's open invoice balance to be fully paid.
• Low - The shortest number of days it took for the customer’s open invoice to be fully paid and the day on which it occurred.
• High - The highest number of days it took for the customer’s open invoice to be fully paid and the day on which it occurred.
• Avg Invoice Amount - The average invoice amount of the invoices for this customer.
• Current balance -The current open transaction balance for this customer.
• Credit Note - A brief note about the customer.
• Memo - The memo or notes entered for the customer.

If you select Open A/R, the system will display a listing of open invoices for the customer.

 

The display includes the following fields:

• Ref - This column displays the transaction type and reference number. Transaction types are:
  • IN - Invoice
  • CR - Credit Invoice
  • CM - Credit Memo
  • DM - Debit memo
  • CA - Cash Application
  • FC - Finance Charge
• Date - The transaction date.
• Due - The due date of invoice.
• Description - The text entered for the transaction. If a credit invoice, the description references the original invoice number for the credit invoice.
• Total - The original total amount of the transaction.
• Applied - The payment amount applied to the transaction.
• Open - The open or unpaid balance of the transaction

 

Command options will appear allowing you to print or choose from a set of other print options. You may also choose to Exit without printing.